People

Leadership

This tailorable workshop teaches participants the skills necessary to effectively manage and promote a performance improvement program. Participants will learn to:

• Enhance their leadership ability
• Develop powerful presentation and facilitation skills
• Motivate performance improvement teams
• Effectively mange conflict
• Increase their influence
• Lead change
• Promote creative thinking and brainstorming.
• see also Motivation

Participants will learn to be more adaptive to a rapidly changing environment and demonstrate leadership skills that will drive business process improvement.

Sponsoring (Champion) Process Improvement

This 2-3 day session is designed to provide leaders with the necessary skills to manage individuals that are deploying continuous improvement skills. It is an introduction of selected process improvement methodologies and definition of their benefits.

Champions will learn to:

• Identify the critical steps in the selected process improvement methodologies being implemented
• Select and prioritize process improvement projects delivering high impact to the organization
• Mentor and support the process improvement teams.
• Identify and remove roadblocks for the process improvement team
• Effectively present and summarize project results
• Set the framework for establishing financial tracking and replication of project benefits across the organization

This class provides participants with a set of tools that help them select, quantify, prioritize and implement continuous improvement project directly aligned with the strategic goals of the business.

Leadership | champion | critical thinking  | knowledge, change & project management

Critical Thinking

This workshop will help participants develop their critical thinking skills and enables them to analyze information and situations more effectively.

Participants will learn how to:

• Evaluate arguments
• Perform critical analysis and synthesis of ideas
• Present information that answers questions, removes ambiguous words and phrases, reduces the likelihood of argument, and influences the conclusions that are drawn

Knowledge Management

This workshop will help participants create a knowledge management plan for your organization to ensure that all knowledge is captured, organized, and available in a timely manner to all people who can benefit from the knowledge. Participants will learn to:

• Create a knowledge management plan
• Define the knowledge life-cycle

Change Management

This workshop introduces the effects of change to people and organizations and helps participants create a plan to effectively manage the change, reducing resistance and maximizing buy-in and positive influence.

The change acceleration process is a seven step process:

• Leading change – Having a champion who sponsor change
• Creating a shared need – Defining a reason for change all can buy into
• Shaping a vision – Describing what the organization will look like when change occurs
• Mobilizing Commitment – Demand and receive management attention
• Making change last
• Monitoring Progress
• Changing Systems and Structures – Hold management accountable for change

Project Management

Project Management is defined as the application of knowledge, skills, tools, and techniques to project activities in order to meet or exceed stakeholder needs and expectation, while at the same time assuring customer objectives are met.

This class will teach participants the fundamentals of project management and help them create a project plan for managing their project. It will cover areas such as:

• Integration
• Scope Management
• Time Management
• Cost Management
• Quality Management
• Resource Management
• Risk Management
• Communication

Leadership | champion | critical thinking  | knowledge, change & project management

Motivation

This class helps participants understand different types of motivation and teaches them how to use these techniques to promote flexibility and change acceptance. Participants will learn to:

• Identify attribution processes
• Use modeling processes
• Effectively communicate
• Use goal definition to drive motivation
• Differentiate intrinsic and extrinsic motivation and the benefits of each
• Define the role of values, interest and affect
• Identify the effects of culture