 SPI Expertise for Telecommunications Services
Process Improvement for Telecommunications Companies
Balancing Customer Satisfaction and Operational Efficiencies
Speed, cost, and accuracy are the essential ingredients of success
in today’s competitive, high velocity marketplace. To achieve these
goals, firms have recognized the importance of learning from the success
of others, with methods of Six Sigma and “Lean thinking” representing
the most powerful tools to date in the quest for excellence.
SPI practitioners have intimate experience assisting Regional Bell
Operating Companies (RBOC’s), Competitive Local-exchange Carriers (CLEC’s)
and Wireless Phone businesses. Lean
Sigma works well in the Telecommunications
industry because they are process-orientated environments. These industries
look to Lean and Six Sigma to Improve New Product and Service Introduction,
Reduce Cost per Gross Add, Drive Higher Customer Satisfaction and increase
employee satisfaction within the organization.
Following are but a few summaries of SPI led projects in Financial
Services:
Onsite Consulting and Training with SPI can
put your organization on to a more effective path toward success.
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