Cell Site Document Turnover Cycle Time Reduction

Business Issue:

Turnover cycle time has been calculated at a median of 111 days during the reference period beginning January through March of the same year. This cycle exceeds by 71 days committed 40-day upper limit.

Process Problems

Customer Needs (CTQ’s)

The project objective is to reduce this cycle time to a maximum 40-day duration

Solutions Implemented

• Process Map
• Document Turnover Procedure
• Turnover documents sub-checklists
• Turnover milestones tracking
• Turnover process training for DCC personnel
• Turnover process training for market functions

Results of Action

Improved administration process, the administration savings per site is (50-25)*$60 = $1 500, which includes Turnover.

This resulted in Turnover savings of $750 per cell site. At this rate, annual savings projections are $2,250,000 based on 3000 sites/year.

Tools Used

• Process Maps
• Pareto Charts
• Cause & Effect Diagrams
• FMEA
• Process Capability Analysis
• Paired T-Test
• Regression Analysis